Refund policy

Last updated: 6 November 2026

Cloud AI credit packs are one-time digital purchases. Checkout is processed by our reseller Paddle.com (Merchant of Record).

30-day money-back guarantee

If you are not satisfied, you may request a refund within 30 days of the purchase date for change-of-mind or if the product did not work as described, subject to Paddle’s buyer terms and applicable law (including any mandatory cooling-off rights in your country).

How to request a refund

Prefer Paddle’s buyer tools: https://paddle.net (order management / refund request), or reply to your Paddle receipt email.
You may also email us at ldl@pkrss.com with your order ID; we will coordinate with Paddle where appropriate.

Approved refunds are issued by Paddle to the original payment method. After a full refund, the associated license key may be disabled and remaining credits set to zero.

When a refund may be declined

Requests made after the 30-day window (unless a longer period is required by law);
Fraud, chargeback abuse, or clear misuse of the Cloud API;
Purchases already substantially consumed in bad faith solely to extract refunds.

We do not operate an “all sales final / no refunds” policy. Fair refund requests within the window are honored through Paddle.

Service issues

If Cloud features fail due to our outage, contact ldl@pkrss.com. We may restore credits or help with a Paddle refund.

Free features

Browser translate, browser speech, and local RSS reading do not require a purchase; no refund applies to free features.